Clarion Housing Association Limited (202412825)
The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Repairs to his TV aerial. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London Borough of Hackney (202404395)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the balcony door and windows.
Clarion Housing Association Limited (202405178)
The complaint is about the landlord’s handling of the resident’s concerns regarding asbestos in the property. The Ombudsman has also considered the landlord’s complaint handling.
Freebridge Community Housing Limited (202320126)
The complaint is about the landlord’s response to the resident’s concerns about the condition of the property, in particular: The condition of the kitchen. The condition of the bathroom. Concerns about damp and mould.
Metropolitan Thames Valley Housing (MTV) (202229153)
The complaint is about the landlord’s response to the resident’s reports of blockages in the plumbing at the property. The Ombudsman has also considered the landlord’s complaint handling.
SHAL Housing Limited (202226625)
The complaint is about the landlord’s handling of the resident’s concerns about: Repairs to the guttering. A lack of hot water in the property. Repairs to the bathroom window. Damp and mould. Staff conduct The complaint.
Peabody Trust (202217946)
The resident’s complaint is about the landlord’s response to his reports that his bedroom is too cold and his request for a rent reduction due to the bedroom being unusable.
Hammersmith and Fulham Council (202329196)
The complaint is about repairs to the banister at the resident’s property.
Tower Hamlets Homes (202306957)
The complaint is about the landlord’s handling of: The resident reports of noise disturbances from a neighbour. The resident’s reports of leaks in the property. The associated complaint.
Sanctuary Housing Association (202314679)
The complaint is about the landlord’s handling of a leak into the resident’s property which resulted in damp and mould.