London & Quadrant Housing Trust (L&Q) (202404648)
The complaint is about the landlord’s handling of the resident’s service charge refund.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Loading...
Gentoo Group Limited (202417253)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Temporary move.
Great Places Housing Association (202323706)
The complaint is about the landlord’s response to the resident’s concerns about fire safety inspections at his property.
Livv Housing Group (202322800)
The complaint is about the landlord’s handling of the resident’s agreed reasonable adjustment relating to its staff accessing his property.
London & Quadrant Housing Trust (L&Q) (202309874)
The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB) in his apartment block and the security of the communal entry door. the associated complaint.
London Borough of Enfield (202338241)
The complaint is about the landlord’s response to the resident’s concerns about: The safety of the building. Its offer to buy back the property.
Nottingham Community Housing Association Limited (202320614)
The complaint is about the landlord’s handling of repairs to the resident’s front door.
London & Quadrant Housing Trust (L&Q) (202419794)
The complaint is about the landlord’s handling of the resident’s reports of pest infestation.
London Borough of Redbridge (202329547)
The complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports.
Peabody Trust (202318960)
The resident’s complaint is regarding the landlord’s handling of: Repairs and reports of damp and mould in the property. A move to temporary accommodation. Concerns regarding staff conduct. Concerns regarding damage to personal items/property. The resident’s complaints and the amount of compensation offered. In accordance with paragraph 42.a. of the Housing Ombudsman Scheme, the resident’s complaint relating to the landlord’s handling of her concerns regarding staff conduct are outside of the Ombudsman’s jurisdiction. Paragraph 42.a. states we may not investigate complaints made prior to having exhausted a landlord’s complaints procedure. From the information we have seen, the resident raised concerns over operatives using her toilet while she was living in temporary accommodation. However, this did not form part of the complaint raised in June 2023, or that was escalated to stage 2 in December 2023. We note this behaviour is referred to in a further complaint raised in March 2024 (regarding a visit from a contractor, landlord reference 1034095-N8R3T5). We would advise the resident to complete the landlord’s complaint procedure regarding the new complaint if she remains unhappy with its response.